A question, a problem, an idea? Answers to the most common questions are below; otherwise, write to us.
Contact us
Write to contact.listedecourse@devolim.fr. We reply within three business days. For a technical problem, please include your device model, your OS version and, if possible, a screenshot — it saves a round trip.
Frequently asked questions
Do I need an account?
Not to make lists on your own: the app works as soon as you open it. To share a list or add people, create a profile with your Google or Apple account, a first name and a username.
How do I add someone?
From the home screen or your profile, tap “Add a friend”, then type their username or scan their QR code. They receive a request and choose whether to accept. Once you are friends, you can add each other to a list.
Why did my list disappear?
A shopping list is temporary: it erases itself on a date shown in its settings, where you can push it back. Every change pushes it back too. You are warned before it is erased.
Sacha misunderstood, what now?
Sacha always shows what it suggests before applying it: tap “No, leave it” and rephrase. You can also type instead of dictating.
Someone is bothering me, how do I stop it?
From their profile, tap “Block”: they are no longer your friend and can no longer send you requests or share lists with you. “Report” also blocks and sends us the case for review.
I changed phones, can I get my lists back?
Yes if you created a profile: sign in again with the same Google or Apple account. Without a profile, lists are tied to the installation and cannot be recovered.
Manage or cancel a subscription
Subscriptions are managed from your store account, not from the app:
- iPhone and iPad — Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions
- Android — Google Play › menu › Payments and subscriptions, or play.google.com/store/account/subscriptions
Cancellation takes effect at the end of the period already paid for. For a refund, go through reportaproblem.apple.com or Google Play support: the store collects the payment and issues the refund.
Delete my account and my data
In the app: My profile (badge at the top right of the home screen) › Account › Delete my account. Deletion is immediate and permanent:
- deleted: your profile (first name, username, avatar), your contacts and requests, lists where you are the only member, tracked products, messages sent from the app, usage counters and your sign-in account;
- shared lists stay with their other members, without your name; items you added remain in them;
- reports you made are erased;
- an active subscription is not cancelled by deletion: cancel it from your Apple or Google account; purchase records are kept by the store.
Without access to the app, write to contact.listedecourse@devolim.fr from the address of your Google or Apple account, stating your username: deletion is carried out within thirty days at most and confirmed to you.
Report a problem or an error
In the app: Settings › Ideas & bugs. To report a username or behaviour: their profile › Report. For illegal content, also write to contact.listedecourse@devolim.fr.